Terms & conditions

1. Who you are dealing with

Car Care Body Work, Unit B, 5 Ramsgate Road, Richborough, Sandwich, Kent CT13 9NL. Contact: 07880 549597, info@carcarebodywork.co.uk.

2. Estimates and quotes

An estimate given from photographs is our best assessment of the work visible in those photographs. Hidden damage is common in bodywork and is not always visible until a panel or bumper is removed. If we find additional damage once the vehicle is stripped, we will stop, tell you what we have found and what it will cost, and wait for your agreement before continuing. We will never carry out chargeable work you have not approved.

Written quotes are valid for 30 days unless stated otherwise on the quote itself. Parts prices can move within that period; where they do we will tell you before ordering.

3. Booking and deposits

We may ask for a deposit towards parts before ordering them, particularly for manufacturer parts ordered specifically for your vehicle. Deposits on ordered parts are non-refundable once the parts are with us, though we will always try to return unopened stock where the supplier allows it.

4. Timescales

Any date we give you is our genuine best estimate. Paint work depends on drying and curing times, and parts availability is not within our control. If a repair is going to take longer than we told you, we will contact you as soon as we know rather than leaving you to chase.

5. Your vehicle while it is with us

Please remove valuables and personal belongings before leaving the vehicle. We cannot accept responsibility for items left in a vehicle. Vehicles are kept on our site at your risk except where loss or damage is caused by our negligence.

Vehicles not collected within 14 days of us telling you the work is complete may incur a reasonable storage charge, which we will tell you about before it starts.

6. Payment

Payment is due on collection unless we have agreed otherwise in writing. We accept card, bank transfer and cash. Vehicles remain our property in the sense of a lien — we may retain them — until the invoice is paid in full.

7. Insurance work

Where a repair is being funded by an insurer, you remain responsible for your policy excess and for any amount the insurer declines to pay. We will tell you what those amounts are before work starts wherever we are able to.

8. Our workmanship

We guarantee our paint and workmanship for 3 years from the date of collection, on the vehicle as repaired. That guarantee covers defects in what we did. It does not cover fresh damage, stone chips, accident damage, neglect, corrosion originating elsewhere on the vehicle, or the effect of unsuitable cleaning products or automatic car washes on fresh paint.

Please avoid automatic car washes, polishing and waxing for the first 30 days while fresh paint fully hardens. Wash by hand with plain car shampoo during that period.

If you are not happy with a repair, tell us. Bring the vehicle back and we will look at it properly. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

9. Parts

Unless your quote says otherwise, we may use original manufacturer parts, matching quality equivalents or serviceable used parts. Where the choice materially affects the price or the result, we will tell you which we are proposing before you commit.

10. Cancellation

You can cancel a booking at any time before work begins. If we have already ordered parts specifically for your vehicle, we may charge for those. Once work has started, you are liable for the work carried out to that point.

11. Governing law

These terms are governed by the law of England and Wales.